宝石英语 帮助与支持 / Support
有问题、建议或发现内容错误，请发邮件到 support@intelligenthome.app。请写上你用的是 iPhone/iPad 版、安卓版还是网页版，以及系统版本。我们一般在 3 个工作日内回复。
常见问题
哪些内容免费？
L1 翠语森林、L2 碧波海岸免费。L3 赤焰峡谷、L4 金辉王庭需要在 App 里一次性购买解锁，买一次永久有效，不是订阅。卡牌、宝石、碎片和星尘都不出售，只能靠学习获得。网页版（intelligenthome.app/gem）只有免费的 L1、L2。
iPhone/iPad：换手机或重装后怎么找回购买？
登录购买时用的 Apple 账户，打开"关于"或解锁页面，点"恢复购买"，不会再扣款。
安卓（Google Play）：换手机或重装后怎么找回购买？
登录购买时用的 Google 账户，打开"关于"或解锁页面，点"恢复购买"。
退款
- App Store 购买：退款由 Apple 处理，请在 reportaproblem.apple.com 申请。
- Google Play 购买：购买后 48 小时内可在 Google Play 申请退款，之后请联系我们。
学习进度会同步吗？
不会。进度、笔记和圈画只保存在你自己的设备（或浏览器）里。卸载 App 或清除浏览器数据会删除它们，网页版和 App 之间也不互通。
发现释义、例句或读音有错？
点单词卡右下角的"报错"，再点"发邮件"，邮件里会自动填好是哪个词，写上哪里不对发给我们就行，谢谢！
Gem English Support
Questions, suggestions or a mistake in the content? Email support@intelligenthome.app. Please say whether you use the iPhone/iPad, Android or web version, and your OS version. We usually reply within 3 working days.
- What's free: L1 and L2 are free. L3 and L4 are one-time in-app purchases, not subscriptions, and stay unlocked for good. Cards, gems, fragments and stardust are never sold. The web version (intelligenthome.app/gem) has the free L1 and L2 only.
- Restoring purchases: sign in with the Apple ID (iPhone/iPad) or Google account (Android) you bought with, then tap 恢复购买 (Restore Purchases) on the About or unlock screen. You won't be charged again.
- Refunds: App Store purchases are refunded by Apple at reportaproblem.apple.com. Google Play purchases can be refunded through Google Play within 48 hours; after that, contact us.
- Reporting a mistake: tap 报错 at the bottom right of a word card, then 发邮件 (Send email). The email names the word; add what's wrong and send it.
- Sync: progress, notes and drawings stay on your device or browser. They are deleted when you uninstall the app or clear browser data, and they don't move between the web and the apps.
Privacy policy: https://intelligenthome.app/gem-english/privacy.html